FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. This Measn the item you have added in Cart is already sold out and gone Out Of Stock

EX) Q2. What am I supposed to do if item doesn't arrive?

A. You can get in touch with Portal Customer care

Shipping

• Major Shipping company :
• Usual Shipping period:
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.